Canopy Questions

How many legs on the canopies?

The 10x10 has 4. The 10x20 has 8. The 20x20 has 8. The 20x30 has 8. The 20x40 has 10. The 30x40 has 10. The 30x50 has 12. The 30x60 has 14.

Are there any center posts in any of the canopies?

No.

Can you make custom size canopies?

Some we can, yes. We cannot go any wider than 30’ at the “A” portion of the canopy.

Do you have a canopy that flaps over?

These canopies are called “Valanced Canopy,” you could find more information under the Valanced Canopy Selection of our website. 

Can you purchase sides and ends?

Yes, we have sides and ends available to enclose the entire canopy. You can look under Canopy Side Walls & Peak End Walls to see all available sizes.

Which tarp is the coolest?

Silver. Why? Because the silver is made with a black mesh type material then laminated with silver on both sides. The silver does not allow any light to pass through. White and stripe tarps are translucent. This means that light (not actual rays) will pass through. You will get the natural light. Shade netting provides 73% shade and does allow water to pass through.

Do you have any screen type of covering?

All we have is shade netting. This is a mesh type material that WILL allow bugs to travel through. We do not have any screening that will keep bugs out.

Do you have samples you can send me of the color tops?

Yes. You may send us via e-mail your address or you may telephone us at 1-800-896-2008 - M-F 9:00am-5:00pm. PST

I just purchased one of your 10x20 canopies and I pulled everything apart and I have a 12x20 tarp size. I think that this is wrong.

No, that’s right. You need the 12x20 size because of the peak(120 degree) on the canopy. You need an extra 2 feet of fabric to fit over the top. If the tarp size would have been a 10x20, then you would have a flat roof canopy or low peak roof canopy. If you ordered a 10x10, your tarp size would be 10x12.

What are your tarps made of?

Our tarps are made of woven polyethylene. This is a form of plastic.

What does Denier mean, I saw this on your website?

Denier is another form of weight used at the manufacturing level.

How long will it take me to assemble the canopy?

Depends on the size and the amount of people helping. For one person, a 10x20 and 20x20, it should take approximately 20-30 minutes. 20x30, 12x30 and 20x40 should take approximately 40-50 minutes due to the size. The 10x10 should take approximately 15 minutes.

Can one person assemble the canopies?

Obviously, one person could assemble any of our canopies. However, it is a lot easier with the bigger canopies (20x30 and 20x40) that more than one person help.

How does your canopy assemble, is there a latch system involved?

No. Our tubing assembles by sliding the pipe into the fittings. If you order the heavy duty or standard frame, you will have two (2) pieces of tubing that fits together to make the length portion of the canopy. There are no latches or springs to worry about.

What’s included with the price of the canopy?

You get the entire frame work, the top covering and the ball bungies to attach the top covering to the frame. 

What do you mean by tie downs?

We refer to tie downs as stakes and our rope locks or heavy duty bungie cords. Some people opt to use their own heavy duty rope and that is fine. The instructions included with the canopies show an example of tying down the canopies.

I’m sitting the canopy on concrete, what do you recommend I use for securing it down?

We have the footpad on canopy accessories. You bolt these to the concrete and you bolt all the joints on the canopy so no poles slip apart. If you don’t bolt all of the joints on the canopy, it could come apart with the wind and collapse your canopy, resulting in damaged items.

Can you pre-drill the SF6 (leg base plates w/6” sleeve).

No. Since everyone’s spacing is different, we would not be able to pre-drill.

How much do the canopies weigh?

Please also note that all canopies come in multiple boxes EXCEPT canopy kits which is packaged in one box.

How long will it take to get a canopy to me?

We try to ship within 1-2 business days. Depending where you are located, it could take up to 7 business days to get to you. Custom sizes canopies take at least up to 2 days to ship. All orders are shipped from Los Angeles, California.

How do you ship?

We ship our standard and heavy duty models by UPS. Our commercial frame canopies MUST be shipped by Common Carrier Freight (tractor trailer). Shipping charges are calculated by the total weight of the shipment and what state it is being shipped to.

Do your canopy prices include shipping?

No. Shipping is additional. Shipping is calculated by the total weight of the shipment and the destination.

Can you ship to Alaska, Hawaii, Puerto Rico or the Virgin Islands?

We can and do. As the shipping might be pricy, we try to find the most cost effective and efficient way to get the shipment to you. We will provide you with options and you can choose which way you would like it shipped.

Why is it so expensive to ship by UPS air?

It’s expensive because of the total weight of the shipment. If you were ordering an 18x30HD for example, the total weight of the shipment would be 227 lbs. When you ship an envelope by air the total weight of the shipment is 1-3 pounds and that’s why the cost is minimal.

Can I return the canopy if I set it up and I don’t like it?

No. Once the package is open, we cannot accept any returns. Please refer to our warranty.

Are your canopies wind rated?

No. We cannot guarantee against any type of weather related incidents. We recommend that each leg of the canopy be secured down.