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Return Policy/Exchange

You have 30 days to exchange or 30 days return any item. For the fastest and easiest service, please follow these guidelines: 

      
   1.  List The Item(s) that you are returning
   2.  Note the reason for the return or exchange.
   3.  If you are exchanging an item please check our site for stock availability and let us know what you 
        would like to replace the item with.
   4.  We highly recommend packages that are being sent back to our warehouse be sent by UPS Ground 
        or any carrier that can provide tracking information. Please keep the tracking number for your records.
   5.  We do not refund shipping charges on Returned orders.
   6.  Return Address :
         
         Canopymart.com
         14747 Artesia Blvd. Suite# 5D
         La Mirada, CA 90638
   
   7.   All items returned will be credited to the original credit card used for purchase.
   8.   We cannot accept a return of any opened TARP packages. It is the responsibility of the customer to measure the are in which the tarp will be used prior to ordering. It is important to read all item descriptions carefully. Some tarp products, such as the canopy replacement covers, refer to the replacement frame size and not he actual tarp size. This means that the actual size of the tarp cover will be two feet larger than the frame dimension to accommodate for the rise of peak on  frame structures. Under no circumstances will any tarp return be credited if the package has been opened or altered in any way.

   9. All returned merchandise, is subject to a 15% restocking fee and is at the discretion of our returns department.

   10. All returns must be authorized prior to return or exchange.

At Canopymart.com we pride ourselves on service and a commitment to provide fine canopies and tarps at discount prices.

Canceling / Forwarding Orders

Please call us immediately for instructions. Because of our quick processing time, we cannot guarantee cancellations after an order has been confirmed and processed.

Our goal is to provide each of our customers with total satisfaction with every purchase. If for any reason, you are not completely satisfied, return it to us for exchange, store credit, or money back refund. All returns must be made within 30 days of invoice date. No item that is damaged, soiled or worn will be accepted for refund or exchange. We thank you for the opportunity to show you how much we can save you.